We ship virtually to any address in the world. We adhere to a policy
of No Profit No Loss TM principle for our shipping costs which means that you will be charged the same amount what we incur while shipping the consignment. The shipping cost is applicable only for those countries or regions where we are NOT providing FREE shipping. And we do not charge anything for the water -proof, tamper -proof packaging that we do for all our consignments.
The shipping cost is applicable only for those countries or regions where we are NOT providing FREE shipping And we do not charge anything for the water -proof, tamper -proof packaging that we do for all our consignments.
We offer FREE shipping to US, Canada, UK, Europe, Asia, Australia and New Zealand through FedEx and
UPS from Bangalore, India. For any other countries or regions we may charge a nominal amount for shipping.
International delivery usually takes between 6 to 8 business days through Fedex, DHL or UPS from
Bangalore,India, depending on the destination and logistical restrictions. This is after we receive your
conﬁrmed order and/or payment.
However the shipping time does not take into account any delays arising due to Custom delays or any
other such similar reasons whether in India or the country of import. We do not take any responsibility
for any customs physical inspections like opening the package and their repacking etc, due to such delays
under any circumstances.
All our shipments are sent only through Fedex Or UPS as they are the world’s premier logistics carriers
having an extensive network worldwide.
All consignments are insured during transit until the time of actual delivery. only Lost consignments are
eligible for a full claim of the Invoice value from the Insurance Company and/or Fedex or UPS.
Our company only plays a role of a facilitator of the refund amount in such an eventuality without taking
any liability whatsoever.
All deliveries to the US are charged a Merchandise Processing Fee (MPF) of US$25.00 to $40
by the US Customs Service. In addition, couriers usually add US$5.00 for advancing any duty
that may be applied. This fee may or may not be revised and we assume no responsibility regarding
the actual charges at the time of delivery.
Customer Have to Pay The Import Duties, Livies or Vat, Gst, Tax etc as per there Respective Countries
Import laws. Please note that you would have to make the payment for MPF and the courier’s advance
duty fee. Duty/taxes and FedEx or UPS charges, if and when applicable, are sent to the customer in the
form of a bill sometime after the consignment has been delivered. Please note that FedEx and UPS will
handle all customs clearance and related procedures.
SHOP WITH CONFIDENCE
We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost
importance to us. We make every effort to select and sell products constructed of the highest-grade
materials built by highly skilled people to exacting standards.
If there is a problem with your order, contact Us or our Customer Service team at +91 80 41571894
within three (3) days of receipt. You may also contact us via e-mail at [email protected].
If you receive a damaged, defective, or incorrect item, we will work with you to make things right.
If you change your mind about an item, your refund will be reduced by a restocking charge equal to 10%
of the purchase price and you will be responsible for outbound and return shipping and delivery.
Returns must be received in original condition within 30 days. Credit card orders will receive refunds
After Deducting Bank Commission, service Charges and The Vat as per the Government orders in the
form of a credit back to the original method of payment. Check and cash payments will be returned
via a reconfirmed check or Design Within Reach Merchandise Credit.
Standard Shipping, Room of Choice, and White Glove Delivery Service and Credit Card Commission
or Service charges are not refundable. We do not accept any returns or exchanges on custom and
special order furniture, Carpet or Handicraft items. We encourage you to thoroughly examine all
items upon receipt. If you have any questions, please call us at +91 80 41571894.